ConnectedYou

All Systems Operational

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This page provides real-time status updates for ConnectedYou platforms and marketplace connectivity. Connectivity status is reported by our connectivity providers and displayed here for reference.

Uptime over the past 90 days. View historical uptime.
IOT Orchestration Hub (console.connectedyou.io) Operational
90 days ago
99.99 % uptime
Today
Platform Performance Operational
90 days ago
100.0 % uptime
Today
APIs Operational
90 days ago
100.0 % uptime
Today
Webhooks Operational
90 days ago
100.0 % uptime
Today
Connectivity Provider Integerations Operational
90 days ago
99.98 % uptime
Today
Mobility & Usage Events Operational
90 days ago
100.0 % uptime
Today
Connectivity Operational
90 days ago
100.0 % uptime
Today
CYTA01 Operational
90 days ago
100.0 % uptime
Today
CYTL02 Operational
90 days ago
100.0 % uptime
Today
CYTL07 Operational
90 days ago
100.0 % uptime
Today
CYTL10 Operational
90 days ago
100.0 % uptime
Today
CYTL14 Operational
90 days ago
100.0 % uptime
Today
CYTL22 Operational
90 days ago
100.0 % uptime
Today
CYTL23 Operational
90 days ago
100.0 % uptime
Today
CYTL25 Operational
90 days ago
100.0 % uptime
Today
CYTL26 Operational
90 days ago
100.0 % uptime
Today
CYMG01 Operational
90 days ago
100.0 % uptime
Today
eUICC Profile Management Operational
90 days ago
100.0 % uptime
Today
SMSC Connection Operational
90 days ago
100.0 % uptime
Today
Audit Operational
90 days ago
100.0 % uptime
Today
Download Profile Operational
90 days ago
100.0 % uptime
Today
Enable Profile Operational
90 days ago
100.0 % uptime
Today
Set Fallback Operational
90 days ago
100.0 % uptime
Today
Delete Profile Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Scheduled Maintenance

Telna - GTP Director May 18, 2026 07:00-09:00 UTC

Telna will be performing scheduled maintenance during this time.
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Posted on May 13, 2026 - 20:15 UTC

Telna - DRA Maintenance May 19, 2026 14:00-15:00 UTC

No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Posted on May 13, 2026 - 20:13 UTC

Telna - HSS Maintenance May 21, 2026 05:00-06:00 UTC

No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Posted on May 13, 2026 - 20:12 UTC
May 16, 2026

No incidents reported today.

May 15, 2026
Data service degradation on IMSI 7 - 14 May
Resolved - This incident has been resolved.
May 15, 03:39 UTC
Update - We are continuing to investigate this issue.
May 14, 23:59 UTC
Investigating - This is to update you regarding the following incident:

Incident Status: Identified

Description: We observed a degradation in data service performance for devices using IMSI 7.
The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible.

Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected.

We are monitoring the situation and actively engaged with the sponsor NOC team.

We will continue to provide updates as additional information becomes available.
May 14, 23:58 UTC
Data service degradation on IMSI 7 - 14 May
Resolved - This is to update you regarding the following incident:

Incident Status: Resolved

Description: The sponsor has informed us that services have been recovered for devices using IMSI 7. Data services are currently operating normally, and we are continuing to monitor the situation closely to ensure service stability.
May 15, 00:01 UTC
May 14, 2026
May 13, 2026
Data Service Degradation on CYTL02 - 13 May 2026
Resolved - This incident has been resolved.
May 13, 11:35 UTC
Investigating - A vendor-related data service degradation impacted a subset of users, resulting in intermittent connectivity issues and difficulties establishing or maintaining active data sessions.

Start Time: 13 May 2026, 00:28 UTC
End Time: 13 May 2026, 09:00 UTC

The issue was identified and escalated with the upstream provider, and recovery actions were carried out throughout the incident window. Services have since stabilized, and the incident has been fully resolved. We continue to monitor the platform closely to ensure normal service performance.
May 13, 11:35 UTC
May 12, 2026

No incidents reported.

May 11, 2026
Third-Party Provider API Degradation & connectivity in USA
Resolved - This incident has been resolved.
May 11, 13:00 UTC
Monitoring - The issue has been identified and resolved, the services are now back up and working normally.
May 11, 12:43 UTC
Investigating - We are currently experiencing issues with a third-party provider integration and connectivity in the USA

As a result, actions related to SIMs associated with:

Provider: Telna
SIM profile prefix: CYTL

may currently fail or be unavailable.

Impacted operations include:

Activation
Suspension
Termination
SIM Reset
Online status checks

Our team is actively working with the provider to investigate and restore service functionality as soon as possible.

We will continue to provide updates as more information becomes available.

There are reportedly connectivity as well happening specifically in the USA
May 11, 12:15 UTC
May 10, 2026

No incidents reported.

May 9, 2026

No incidents reported.

May 8, 2026

No incidents reported.

May 7, 2026
Telna - DRA Maintenance Window
Completed - The scheduled maintenance has been completed.
May 7, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 7, 13:00 UTC
Scheduled - Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
May 6, 19:43 UTC
Telna - EU PS Maintenance Window
Completed - The scheduled maintenance has been completed.
May 7, 09:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 6, 21:00 UTC
Scheduled - Telna will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
May 6, 20:22 UTC
May 6, 2026
May 5, 2026

No incidents reported.

May 4, 2026
Telna - APAC PS Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 23:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 15:00 UTC
Scheduled - Telna will be performing scheduled maintenance during this time.
Expected Customer Impact:
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Apr 29, 15:07 UTC
Telna - DRA Maintenance
Completed - The scheduled maintenance has been completed.
May 4, 14:00 UTC
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 4, 12:00 UTC
Scheduled - No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
May 2, 17:49 UTC
May 3, 2026

No incidents reported.

May 2, 2026

No incidents reported.

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