Data service degradation on IMSI 7 - 14 May

Incident Report for ConnectedYou

Resolved

This incident has been resolved.
Posted May 15, 2026 - 03:39 UTC

Update

We are continuing to investigate this issue.
Posted May 14, 2026 - 23:59 UTC

Investigating

This is to update you regarding the following incident:

Incident Status: Identified

Description: We observed a degradation in data service performance for devices using IMSI 7.
The sponsor confirmed they are experiencing service degradation and are working to resolve the issue as soon as possible.

Service Impact: Devices may experience difficulties establishing new data sessions. Existing sessions remain unaffected.

We are monitoring the situation and actively engaged with the sponsor NOC team.

We will continue to provide updates as additional information becomes available.
Posted May 14, 2026 - 23:58 UTC
This incident affected: Connectivity (CYTL07).