Event Description: Service degradation was observed impacting customers using TATA SIMs
Impact: Data, Voice, and SMS services across 2G/3G/4G experienced degradation due to network registration issues.
Timeline: • Start Time: 01:01 GMT, 21 February 2026 • Detection: Sudden spike in traffic leading to registration degradation • Mitigation: Traffic normalization actions implemented by concerned engineering teams • End Time: 02:00 GMT, 21 February 2026
Root Cause: Unexpected surge in traffic resulting in network registration degradation.
Resolution: Traffic levels stabilized and service KPIs returned to expected thresholds.
Current Status: Services fully restored. Platform remains under monitoring to ensure stability.