In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 02, 2026 - 09:30 UTC
Scheduled - Connectivity Provider (TELNA) will be performing scheduled maintenance during this time.
Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Mar 2, 202609:30 - Mar 6, 202616:00 UTC
This page provides real-time status updates for ConnectedYou platforms and marketplace connectivity. Connectivity status is reported by our connectivity providers and displayed here for reference.
Connectivity Provider (TELNA) will be performing scheduled maintenance during this time.
Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt. Posted on
Feb 27, 2026 - 02:21 UTC
Completed -
The scheduled maintenance has been completed.
Feb 26, 22:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 26, 21:00 UTC
Scheduled -
Connectivity Provider (TELNA) will be performing scheduled maintenance during this time. Expected Customer Impact: No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Feb 26, 02:53 UTC
Completed -
The scheduled maintenance has been completed.
Feb 24, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 24, 18:00 UTC
Scheduled -
Telna will be performing scheduled maintenance during this time. No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Feb 19, 04:50 UTC
Completed -
The scheduled maintenance has been completed.
Feb 23, 15:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 14:30 UTC
Scheduled -
Telna will be performing scheduled maintenance during this time. No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Feb 19, 05:01 UTC
Resolved -
The issue has been identified internally in one of our components and fixed types
Feb 23, 12:12 UTC
Update -
The issue has been identified internally in one of our components and fixed types
Feb 23, 12:04 UTC
Identified -
The issue has been identified internally in one of our components and a fixed types
Feb 23, 11:18 UTC
Investigating -
We have identified an issue where CDR and Location Update (LU) records from one of our connectivity providers are not being processed on our platform starting from Feb 22, 22:29 UTC.
The issue is currently under investigation with the provider and our internal teams.
Impact: This disruption affects usage visibility and LU processing for the following profiles: CYTL02, CYTL07, CYTL10, CYTL14, CYTL22, CYTL23, CYTL25, CYLT26.
Services remain operational; however, delays in usage reporting and related platform actions may occur for impacted profiles.
We are actively investigating the root cause and will provide updates as more information becomes available.
Feb 23, 09:02 UTC
Completed -
The scheduled maintenance has been completed.
Feb 23, 09:30 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 23, 09:01 UTC
Scheduled -
Telna will be performing scheduled maintenance during this time.
No customer service impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Feb 19, 04:46 UTC
Resolved -
Event Description: Service degradation was observed impacting customers using TATA SIMs
Impact: Data, Voice, and SMS services across 2G/3G/4G experienced degradation due to network registration issues.
Timeline: • Start Time: 01:01 GMT, 21 February 2026 • Detection: Sudden spike in traffic leading to registration degradation • Mitigation: Traffic normalization actions implemented by concerned engineering teams • End Time: 02:00 GMT, 21 February 2026
Root Cause: Unexpected surge in traffic resulting in network registration degradation.
Resolution: Traffic levels stabilized and service KPIs returned to expected thresholds.
Current Status: Services fully restored. Platform remains under monitoring to ensure stability.
Next Update: N/A (incident resolved)
Feb 21, 03:00 UTC
Completed -
The scheduled maintenance has been completed.
Feb 19, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 19, 09:00 UTC
Scheduled -
Telna will be undergoing scheduled maintenance during this time. While maintenance is in progress, you may experience brief periods of intermittent availability.
Feb 19, 04:57 UTC
Completed -
The scheduled maintenance has been completed.
Feb 18, 19:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 18, 16:00 UTC
Scheduled -
Telna will be performing scheduled maintenance during this time.
Expected Customer Impact: None but links can be offline if something went wrong . As KDDI can handle traffic no customer signaling impact is expected. In the unlikely event of a brief interruption, traffic will be handled by existing redundancy mechanisms and services should automatically recover upon reattempt.
Feb 18, 15:22 UTC